Frequently Asked Questions
Everything you need to know about our leather goods and services.
What is the quality of the leather used in Le Tanneur products?
We exclusively use premium, full-grain leathers sourced from the finest tanneries. Each piece is crafted to develop a unique patina over time, ensuring durability and timeless elegance.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $250, while a flat rate applies to smaller orders depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
How should I care for my leather bag?
To maintain the beauty of your leather, we recommend using a soft, dry cloth for regular cleaning and applying a specialized leather balm every few months to prevent drying.
Do your products come with a warranty?
Yes, all Le Tanneur creations are covered by a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For your security, all transactions are encrypted.